Resolve PST issues occurred due to anti-virus

An antivirus protects the data and your computer system from malicious viruses. A computer virus can be very dangerous as it can damage any important file stored on your computer’s hard disk. A virus can also lead into hard disk damage. But, if you have antivirus installed on your computer system then it will be beneficial for you. One aspect of the antivirus is beneficial but another aspect can be harmful. An antivirus can create PST (Outlook’s email storage file) related issues. Sometimes, it may happen that you start MS Outlook and see following error message:

“Your Anti-Virus software has blocked the file you were trying to open.”

Reason

The aforementioned error message occurs due to one of the following reasons:

1. The antivirus installed on your computer system is not compatible with MS Outlook due to which during the scanning, it marks the PST file suspicious, which leads into the above error message.

2. The antivirus in not updated.

3. PST file has been damaged due to which the antivirus is unable to recognize the file format.

Resolution

To get rid of the PST related issues including the above specified error message, you shall first identify the exact cause of the error message. Following procedures help you identify and resolve the PST issues occurred due to antivirus installed on your computer system:

1. Disable the antivirus for a while and then try to open the PST file. If the problem was due to incompatibility of antivirus with MS Outlook then the PST file will be opened successfully. To permanently resolve this issue change the current antivirus to the antivirus which supports MS Outlook.

2. If the problem is not resolved by executing the preceding procedure then update the antivirus. After updating the antivirus, try opening the PST file with MS Outlook.

3. In case, both of the above procedures get failed in resolving the issues then there are chances that the PST file is damaged.

When a PST file is damaged, you can recover data from the backup. However, if you do not have backup then the only method for you to recover the data stored in the damaged PST file is to repair the PST file. Kernel for Outlook- PST Recovery software can help you repair the damaged PST file in just few minutes. The software recovers every email item including attachments, zip files, and images from the damaged PST file. The interesting thing about the software is it maintains the email format, properties, and structure. Kennel for Outlook- PST Recovery software has been designed in such a way that it supports all versions of MS Outlook starting from MS Outlook 97.

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